I can help you structure and materialize your brand design strategy. To move from the ad-hoc management of random parts to having a clear vision and mission—a roadmap and strategy that allows you to become audience-centric and impact driven. After all audience-centric impact brands outperform the competition, they have better reputations and attract more support.
Work With Me
Loveable Core. Loveable Brand. Loveable Success.
The Loveable Brand Approach
My approach is designed to address the inevitable gaps that can be sources of persistent frustration within the creative process, and as people who work in for-profit and philanthropic organizations: gaps between practice and theory, strategy, and its implementation, ongoing support, communications and training, and short-term wins and long-term goals.
Although every brand is different, every brand has expectations and constraints under which it operates. My approach is to look at a brand through each of its operational contexts.
The power of this approach allows each member of the brand to become engaged, to transform problems that they have discovered into sustainable solutions, and to turn often fluffy, airy rhetoric into a concrete reality.
What area could you use some help making things more lovable?
Brand Strategy & Consulting
Designed to empower and help drive meaningful change across communications and experience channels throughout the creative, development and customer lifecycle.
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Whether you need help from an advisory, consultative, or collaborative perspective, we'll work together to tailor a plan that aides in transforming your customer experience landscape, bringing digital products and services to market, and outpacing the competition.
In this area individuals and companies often seek me out for:
- Help with improving pain points along the customer experience journey
- Development and implementation of processes, training, as well as ongoing support to reinforce brand consistency
- Digital transformation readiness or digital marketing and brand development strategies
- Social & economic impact strategies
Communications & Design
Where what you say and how you say it can work in harmony to connect your brand with the audience it serves. Whether you're looking to increase brand awareness or establish a better market position, we'll when strategically to develop creative assets that yeild loveable results.
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For those that need support in developing content, materials, and messaging for:
- Advertising & Brand Campaigns
- Brand Identity & Guidelines
- Narrative Design & Pitch Decks
- Digital Experience Design & Development
Keynotes, Q&A, Fireside Chats, Interviews, and Workshops
Tailored experiences for when alignment is needed to effectively approach organizing, prioritizing, distributing and delivering across multiple team members, work streams and product needs.
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From research and assessments to road maps focused on identifying the challenges and opportunities brands have with their customers, strategy, vision, each learning experience is designed to align with your organization’s specific needs.
My most popular sessions have included:
- Building and Maintaining a Loveable Brand - An empathy driven, design thinking approach to building a sustainable, impact-driven brand.
- The Supercharged User Journey: Rethinking the Customer Journey Experience - Leveraging service design for digital marketing in new connection economy.
- Maximum Effort - Maintaining your sanity and humanity in an always on World.
Keep in mind that I can present these as a keynote or a workshop. Also, I have a half-day, and in some cases, a full-day seminar version.
The Benefits I Bring
I can help improve the culture of your brand and take your strategy from a dream to a reality. Becoming a audience-centric brand takes holistic change. The digital space has changed the world and brands need to adapt accordingly, but that is not always easy to do from the inside. That is where I can help.
I can provide continued support for digital leaders and influencers. Transformation into a audience-centric brand takes time and a lot of intentional effort. It involves hundreds, if not thousands of decisions and discussions regularly. Having an outside perspective and resource you can turn to makes all the difference.
I can help educate colleagues, management, and vendors about the benefits of becoming audience-centric, service-orientated, and digital-first. I can provide training that will help everyone to be aligned around the brand mission and adopt best practices. I can also collaborate with management to help them in their time of change.
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Things clients, students, and others have said
00 A Lovable tomorrow